Nationwide delivery across Pakistan Free delivery on orders over Rs. 5,000 Cash on delivery available 40% oil concentration — lasts 12 to 18 hours First order? 10% off with code RAO10 at checkout Nationwide delivery across Pakistan Free delivery on orders over Rs. 5,000 Cash on delivery available 40% oil concentration — lasts 12 to 18 hours First order? 10% off with code RAO10 at checkout
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Refund & Exchange Policy

Last updated: October 3, 2026

We want you to love your Rao Scents fragrance. If something isn't right, here is how we make it right.

7-day exchange

  • You can exchange any unopened, sealed bottle within 7 days of delivery for another Rao Scents fragrance.
  • The bottle must be unused, with its original box, cellophane and seal intact.
  • For hygiene reasons we cannot accept opened or used bottles, unless the item is damaged or faulty (see below).

Damaged, leaking or wrong item

  • If your order arrives damaged, leaking, or is not what you ordered, message us on WhatsApp within 48 hours of delivery with your order number and a photo or unboxing video.
  • We will send a free replacement, and we cover all delivery costs.

How to request an exchange

  1. WhatsApp us at +92 301 7868541 or email raoscentsofficial@gmail.com with your order number and the fragrance you'd like instead.
  2. We will confirm the return address and arrange the exchange.
  3. Once we receive and check the bottle, we dispatch your new fragrance within 2 working days.

For change-of-mind exchanges, the customer pays the return delivery charge. If the new fragrance costs more, you pay the difference; if it costs less, we refund the difference.

Refunds

  • Refunds are issued when we cannot replace a damaged, faulty or wrong item, or for a price difference on an exchange.
  • Approved refunds are sent by bank transfer, Easypaisa or JazzCash within 7 working days.
  • Delivery charges are non-refundable, except when the error was ours.

Cancellations

You can cancel an order free of charge any time before it is dispatched by messaging us on WhatsApp. Please do not refuse a cash-on-delivery parcel at the door. If you need to cancel, tell us first so we can stop the shipment.

Contact

Rao Scents, Gulshan-e-Iqbal, Rahim Yar Khan Road, 64200, Pakistan
WhatsApp / Phone: +92 301 7868541
Email: raoscentsofficial@gmail.com

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